Search results for "consumption experience"
showing 10 items of 11 documents
Can absence restore authenticity? The case of Strasbourg Christmas Market
2023
The Strasbourg Christmas Market (MNS) was greatly impacted by the pandemic in 2020. This research delves into the role of absence in the consumption experience through fifteen semi-structured interviews with regular MNS attendees and ethnographic observations of the MNS's iconic locations. Our findings indicate that individuals, affected by two lockdowns and the pandemic's social and economic repercussions, are eager to rediscover the city without overbidding. The absence reinforces the imaginative value of the MNS, imparting renewed significance. The authentic heritage of Strasbourg's historic center appears to have been reclaimed and compensates for the void. The Christmas market is prese…
A conceptual model of the impact of artistic innovativeness on consumption experience and satisfaction of opera shows
2020
Conférence en ligne; International audience
Online content consumption experiences as drivers of engagement behaviors and recommendation intention
2017
Internet ja sosiaalinen media ovat luoneet uusia tapoja yrityksille olla vuorovaikutuksessa nykyisten ja potentiaalisten asiakkaiden kanssa. Yritysten päättäjät ovat tietoisia sitoutuneiden asiakkaiden tuomista positiivisista vaikutuksista yritykselle. Sitoutuneet asiakkaat ovat usein tyytyväisiä, uskollisia ja osapuolten välillä vallitsee luottamus. Tämän tutkimuksen tarkoituksena on selvittää joitakin asiakassitoutumiseen johtavia tekijöitä sekä sitä seuraavia asioita. Asiakkaiden itse kokemia ja raportoimia aikomuksia voidaan käyttää ennustamaan esimerkiksi tulevaa myyntiä. Sisältömarkkinoinnin rooli on kasvanut viime aikoina ja mielenkiintoisten sisältöjen tuotannon tarkoituksena on hou…
Evaluating Dance Consumption through the Experiential Value Approach
2018
Purpose – The experiential paradigm has been confirmed as a valuable means to explore and understand people’s consumption of cultural services, thus drawing an increasing interest in the marketing and consumer behavior literature. In this context, consumers’ behavioral decisions are considered not as merely functional but also strongly influenced by emotional dimensions and intrinsic aspects. As consumption of arts is strongly associated with feelings, the experiential approach is a valuable lens for exploring and understanding individuals who consume cultural services. This paper therefore adopts the experiential approach to assess dance as a consumption experience, which is meant to be in…
The explanatory variables of narrative transportation and consumer engagement with a transmedia consumption experience
2019
International audience; Professionals in the cultural sector are increasingly designing transmedia narrative devices. By that new strategy, they expect to increase cultural consumption and attendance. Considering the central role of the narrative transportation during the transmedia experience, this article presents results about six anticipated antecedents of this process experienced by users of a transmedia device that combines digital and physical elements, and deals with the heritage history of a French province. The six variables tested are gender, age, level of education (to describe the socio-demographic profile), geographical proximity (to proxy the familiarity with the topic and co…
Borrowing and appropriation of works of art: an exploratory approach
2017
Borrowing of works of art is a consumption experience cannot be limited to its aesthetic dimension. Based on 18 semi-structured interviews with individuals and 28 «memories of works of art» published on the artothèque l’inventaire, this research aims to describe and understand experience with artwork to understand the various hybrid forms of possession of the object and the modalities of the process of appropriation. Given the results, trois figures of consumption seem to appear when it comes to borrow a work of art: the voluntary simplicity, the radical materialism and the ordinary materialism.
Museoparks and re‐enchantment of the museum visits: an approach centred on visual ethnology
2012
PurposeThe purpose of this paper is to identify the structural dimensions of a new museal offer, museoparks, which use edutainment and more generally re‐enchantment strategies.Design/methodology/approachTo bring out the symbolic dimensions specific to these cultural sites, the methodology used is based on the analysis of photographic media.FindingsThe analysis reveals four main symbolic dimensions structuring these hybrid cultural offers: spectacularization, immersive character, ritualized character, and very intense merchandizing of the experience.Research limitations/implicationsThis analysis allows us to update a hybrid, complex and re‐sized form of cultural experience that goes beyond t…
Experiencing ethical retail ideology in the servicescape
2020
Studies of the ideological underpinnings of retail stores have improved our understanding of consumers’ retail experiences in brand and national ideology contexts. In retailing, ideology is manifested in retail spatial settings through tangible and intangible cues in servicescapes. This study expands our knowledge on ethical retail ideology by exploring how servicescapes convey cues that shape consumption experiences and foster ethical consumption. Data from an ethnographic study highlight how consumption experiences in physical retail spaces embedding a particular ethical ideology can be thematised as aesthetics, nostalgia and care. We show that the material and discursive aspects in servi…
Analysis of the appropriation of a connected object : an experiential and dimensional approach
2022
The evolution and interactivity of connected objects promise a continuous improvement of the consumer experience, especially through the adaptation of the object and the development of its functionalities. But in some cases, the evolving nature of the object can lead to a situation where the user has to reappropriate it. Through a netnography and an analysis of life stories, this research studies the appropriation process in a dynamic way.The main contribution of this research is the identification of two dimensions (social and situational) and four forms of appropriation : autotelic, instrumental, individual and collective, which we bring closer to Lanier and Rader's (2015) measure of expe…
Mesure du transport narratif dans le contexte d’une expérience de consommation transmédia
2018
This research offers a French narrative transportation scale measuring the experience of transmedia devices in the arts and cultural field. First, based on a literature review of the definition and measure of narrative transportation, a new scale is presented and defended. Second, a qualitative study is conducted. The dimensions of narrative transportation are confirmed and items are generated to measure it. Results from factorial analysis leading to a reliable and valid scale of narrative transportation lived by the cultural consumer through the use of a transmedia device are presented.